Delivery Process for Your Quad Cortex Preset
After completing your purchase, we'll deliver the preset manually through the Neural DSP Cortex Cloud app (available on iOS and Android). To facilitate this, please include your Cortex Cloud username in the 'Order Notes' section during checkout. We'll send you a follow request on the app shortly after—simply follow us back to establish a 'friends' connection. Once connected, the preset will be shared directly with you, appearing in your 'Shared with me' section within the app for easy download and loading onto your Quad Cortex device. Please allow up to 5 business days for fulfillment, though most deliveries are completed within 1-2 business days. This is a manual process handled by our team, and it may evolve as Neural DSP updates their platform features. If you encounter any issues or need assistance with installation, feel free to reach out via email for support.